Política de envio
Last updated: September 2026
At Achadinhos da Rosa, we aim to make every order as simple and convenient as possible, from checkout to delivery.
Please review the information below before placing your order.
1. Order Processing
Orders are normally processed within [1–3 business days] after payment has been successfully confirmed.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
During sales, promotions, holidays or periods of unusually high order volume, processing may take longer than usual.
Once your order has been shipped, you will receive a shipping confirmation by email where tracking information is available.
2. Delivery Times
Estimated delivery times depend on the destination, shipping method and carrier.
Delivery estimates begin after the order has been processed and dispatched. They are estimates rather than guaranteed delivery dates.
Unexpected delays may occur because of customs procedures, carrier disruptions, weather, public holidays or circumstances outside our control.
3. Shipping Costs
Shipping charges are calculated and displayed at checkout based on the delivery address, order size and available shipping method.
Where free shipping is offered, the applicable conditions will be clearly stated on the website or during checkout.
4. Tracking
Where a tracked shipping service is used, tracking information will be provided by email once the order has been dispatched.
Please allow some time for tracking information to become active after the parcel has been handed to the carrier.
5. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an order is returned because the address provided was incorrect or incomplete, the customer may be responsible for any additional shipping costs required to resend the order.
If you notice an error in your delivery address after placing an order, contact us as soon as possible at:
We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
6. Lost, Stolen or Delayed Packages
If your package appears to be delayed, please first check the tracking information provided by the carrier.
If tracking indicates that a package has been delivered but you have not received it, please check with household members, neighbours or the delivery location specified by the carrier.
If the package still cannot be located, contact us at info@achadinhosdarosa.online and we will assist you in accordance with the applicable carrier procedures.
7. Customs and Import Duties
For international orders, the destination country may impose customs duties, import taxes, VAT or other charges.
Unless explicitly stated otherwise at checkout, such charges are not included in the product or shipping price and may be payable by the recipient.
Customs policies vary between countries, and Achadinhos da Rosa cannot guarantee how a particular country's customs authority will assess an international shipment.
8. Delivery Address Restrictions
Some products or shipping services may not be available for delivery to certain locations.
If we are unable to ship an order to the address provided, we will contact the customer and, where applicable, arrange a refund for the affected order.
9. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as reasonably possible at:
Where appropriate, we may request photographs of the packaging and product to assist with investigating the issue with the carrier.
10. Contact Us
For shipping questions or assistance with an existing order, please contact:
Achadinhos da Rosa
Email: info@achadinhosdarosa.online
We are happy to assist you with questions regarding your order and delivery.